Shipping & Returns

Shipping & Returns Policy

At JULIMANGO WELLNESS, we aim to provide fast and reliable shipping, so you can enjoy your wellness products as soon as possible. We also want to ensure you're completely satisfied with your purchase, which is why we offer a straightforward returns policy.

Shipping Policy

Processing Time
All orders are processed within 1-2 business days from the time of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time
We offer 2-5 day shipping for most orders, depending on your location and the shipping method selected. We ship via [insert carriers such as USPS, FedEx, UPS, etc.], and delivery times may vary based on the carrier and your delivery address.

Shipping Costs
Shipping costs will be calculated at checkout based on your location and the shipping method chosen. We offer free shipping on orders over [insert minimum amount, e.g., $50].

Order Tracking
Once your order is shipped, you will receive a tracking number by email to track the status of your delivery. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

Delays & Issues
While we strive to ship all orders in a timely manner, please note that delivery times may be affected by factors beyond our control, such as weather, holidays, or carrier delays. If you experience any issues with your order, please contact us at [insert contact email or phone number], and we’ll do our best to resolve it.

Returns Policy

At JULIMANGO WELLNESS, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your product, we offer a 30-day return window from the date of receipt.

How to Return an Item
If you would like to return a product, please follow these steps:

1. Contact Us: Email us at [insert contact email] with your order number and the product you’d like to return. We’ll provide you with return instructions.
2. Prepare the Return: Ensure the product is in its original, unopened condition, with all packaging intact. Please note that personal care items, consumables, or opened products are not eligible for return due to health and safety regulations.
3. Ship the Item Back: Once approved, ship the product back to us using a trackable shipping method to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a product defect or error on our part.

Refunds & Exchanges

• Refunds: Once your returned item is received and inspected, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank’s processing time.
• Exchanges: If you would prefer an exchange for a different product, please contact us before sending the return. We will do our best to accommodate your exchange request.

Non-Returnable Items

• Opened or used personal care items, including but not limited to skincare products, teas, and supplements, are non-returnable for hygiene and safety reasons.
• Products purchased at a discount or through promotions may be subject to special return conditions.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [insert contact email] with your order number and a description of the issue. We will replace the product or issue a full refund, depending on the situation.